Last Updated: 7/22/2024
Welcome to Island Gourmet. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site and services.
1. Acceptance of Terms
By using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.
2. Use of Website
• Eligibility: You must be at least 18 years old to use our website and services.
• Account Registration: To place an order, you may be required to create an account. You agree to provide accurate and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials.
• Prohibited Activities: You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:
• Engaging in any activity that interferes with or disrupts the website or its services.
• Impersonating another person or entity or falsely stating your affiliation with any person or entity.
• Attempting to gain unauthorized access to any part of the website.
3. Orders and Payments
• Order Acceptance: All orders are subject to acceptance by Island Gourmet. We reserve the right to refuse or cancel any order for any reason.
• Pricing and Availability: Prices and availability of products are subject to change without notice. We make every effort to display accurate pricing and availability information.
• Payment: Payment must be made at the time of order placement. We accept various payment methods as indicated on our website.
• Order Confirmation: You will receive an email confirmation once your order has been accepted. This confirmation does not guarantee product availability.
4. Delivery and Pickup
• Delivery Terms: Delivery options and times may vary based on your location. We are not responsible for delays caused by external factors beyond our control.
• Pickup: If you choose to pick up your order, it will be available at the designated location during specified hours. You must present a valid ID and order confirmation at the time of pickup.
5. Returns and Refunds
• Return Policy: Due to the nature of our products, we do not accept returns. However, if you encounter an issue with your order, please contact us within 24 hours of receipt.
• Refunds: Refunds may be issued at our discretion in cases of damaged or incorrect products. Please contact our customer support team to initiate a refund request.
6. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Island Gourmet or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Island Gourmet shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
8. Indemnification
You agree to indemnify and hold harmless Island Gourmet, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our website or violation of these Terms and Conditions.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Maryland/United States of America], without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be resolved exclusively in the courts of [Marlyand/United States of America].
10. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website. You are advised to review these terms periodically for any changes.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Island Gourmet
210 South Central Avenue, Baltimore, MD
(443)-468-6307
Last Updated: 07/24/2024
At Island Gourmet, we strive to provide our customers with the best possible experience. We understand that sometimes things don’t go as planned, and we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our obligations.
1. Return Policy
Due to the perishable nature of our products, we do not accept returns once the items have been delivered or picked up. We encourage you to inspect your order upon receipt to ensure everything is as expected.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. To facilitate a swift resolution, please provide the following information:
• Your order number
• A description of the issue
• Photographs of the damaged or incorrect item(s)
3. Refund Eligibility
Refunds are considered under the following circumstances:
• Damaged Items: If your order arrives damaged, we will either replace the item(s) or issue a refund.
• Incorrect Items: If you receive an incorrect item, we will either replace the item(s) or issue a refund.
• Quality Issues: If there is a quality issue with your order, please contact us within 24 hours of receipt. We will review your complaint and, if warranted, issue a refund or replacement.
4. Refund Process
If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. How to Request a Refund
To request a refund, please follow these steps:
1. Contact our customer service team at contactus@islandgourmetmd.com or (443)-468-6307 within 24 hours of receiving your order.
2. Provide your order number and a detailed description of the issue.
3. Attach any relevant photographs or documentation.
Our customer service team will review your request and respond with further instructions.
6. Non-Refundable Items
We do not offer refunds for the following:
• Change of mind after the order has been processed.
• Orders that are not claimed within the designated pickup time.
• Items that have been tampered with or not stored properly after delivery or pickup.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Island Gourmet
210 South Central Avenue, Baltimore, MD
(443)-468-6307
We are committed to resolving any issues promptly and to your satisfaction. Thank you for choosing Island Gourmet.
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